Job Title: Guest Relationship Officer

Company: Shafsky Aviation

Location: MEHRAM NAGAR

Job Type: FULL TIME

Location: Delhi

Job Description:

Shafsky Aviation is seeking a Guest Relationship Officer to join our dynamic team in Delhi. This role is ideal for candidates passionate about delivering exceptional customer service and fostering strong guest relationships in the aviation industry.

Key Responsibilities:

• Welcome guests warmly and ensure a seamless experience during their interaction with the organization.
• Address guest inquiries, provide information about services, and resolve concerns professionally.
• Coordinate with internal teams to meet and exceed guest expectations.
• Maintain detailed records of guest interactions and feedback.
• Promote a positive company image through exceptional interpersonal and communication skills.
• Assist with event planning, guest onboarding, and hospitality arrangements.

Requirements:

• Bachelor’s degree in Hospitality, Business Administration, or a related field.
• 1–2 years of experience in guest relations, customer service, or hospitality (aviation experience is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations with poise.
• A friendly, approachable demeanor with a focus on guest satisfaction.

What We Offer:

• Competitive salary and benefits.
• A supportive work environment.
• Opportunities for career growth in the aviation industry.