Available services at Mumbai (BOM).
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Airport FAQs.
Chhatrapati Shivaji Maharaj International Airport Specifications.
Official operational parameters, runway metrics, and airside facilities for Mumbai (BOM).
BOM Airport Guide: Meet & Greet, Fast-Track & Transfers
Mumbai's Chhatrapati Shivaji Maharaj International Airport runs across two main terminals that feel like different airports. This guide covers where you are met at each terminal, how the arrival and departure flows work, and when fast-track, lounge or a chauffeur transfer is worth adding at BOM.
Terminal-by-terminal meeting points at Mumbai Airport
Mumbai Airport (BOM) has two passenger terminals: Terminal 1 at Santacruz for domestic flights, and the landmark Terminal 2 at Sahar for international flights and most full-service domestic operations. The two terminals are several kilometres apart, so confirming your terminal before you leave for the airport is essential — a wrong-terminal arrival in Mumbai traffic can easily cost you an hour.
For departures, your host meets you curbside at the departure level of your terminal with a name placard. At T2, the sweeping departure forecourt is where the greeting happens; at T1, the meeting point is at the terminal entrance. From there, the host helps with luggage, walks you to check-in, and escorts you through security toward your gate or lounge.
For international arrivals at T2, your host greets you at the aerobridge exit — before immigration — and stays with you through immigration, baggage reclaim and customs to the arrivals hall. For domestic arrivals at T1 or T2, the greeting is at the aerobridge exit or arrival hall, followed by an escorted walk to baggage and your waiting car.
Mumbai Airport's T2 is architecturally striking but large; first-time visitors often underestimate walking distances inside it. Having an escort who knows the shortcuts between immigration, baggage belts and exits makes a real difference here.
How the arrival and departure flows work with Meet & Greet
On international arrival at T2, the sequence is: aerobridge greeting, immigration (fast-track lane where the airport permits), baggage reclaim with porter help, customs clearance, and escort to your chauffeur in the arrivals pickup zone. Your host tracks your flight in real time, so early or delayed landings are handled without you having to call anyone.
On departure, the flow is: curbside greeting, check-in assistance, security, and escort to the gate or lounge. At T2's vast departures level, the host's knowledge of which security hold area serves your gate saves the backtracking that unguided travellers often do.
For passengers with reduced mobility, wheelchair assistance is coordinated with the airline and airport staff, and the host remains with the passenger through every handover — from car to check-in to aircraft, or the reverse on arrival.
Mumbai's monsoon season (roughly June to September) regularly causes delays and terminal congestion. If you are travelling then, build in extra buffer time and share your flight number at booking so the team can monitor changes.
Fast-track clearance, lounge access and transfers at BOM
During peak international banks at T2, immigration queues can be long. Fast-track lane access, where the airport authority allows it, is the highest-value add-on at BOM. It is subject to airport allocation, so it is arranged rather than guaranteed — ask the team about current availability when you book.
Lounge access is available at T2's lounges and is worth considering for long layovers or for business travellers who want to work before a red-eye departure. Your host can escort you to the lounge entrance after security.
Chauffeur transfers connect the airport with South Mumbai, Bandra, Juhu, Powai, Thane and Navi Mumbai. Given Mumbai's traffic, a pre-booked car with a host who brings you straight to it removes the two biggest arrival frictions: finding your driver and negotiating fares. Contact the team for a transparent quote based on your destination and vehicle preference.
For departures during evening peak hours, leave for the airport earlier than you think necessary. Your host cannot shorten the road journey, but they can make everything after the terminal doors fast and predictable.
Monsoon and peak-season travel tips for Mumbai Airport
Mumbai's monsoon, roughly June to September, is the single biggest disruptor at BOM. Heavy rain causes flight delays, waterlogging on approach roads, and congestion inside the terminals as delayed passengers accumulate. If you travel in these months, add at least an extra hour to your airport timeline and share your flight number at booking so the team can monitor changes in real time.
The festive season (October to November) and the December to January holiday period bring the year's heaviest passenger loads. Security and immigration queues lengthen, and lounge and buggy availability tightens. Booking earlier than the standard lead times during these peaks gives the team room to secure your host and add-ons.
For road transfers in the monsoon, discuss pickup timing with the team rather than fixing it rigidly. A chauffeur who leaves based on live traffic conditions beats one working to a fixed schedule, and your host coordinates the terminal handoff around the car's actual arrival.
Inside the terminal, the strategy is simple: get through check-in and security early, then wait airside rather than landside. Your host manages exactly this sequencing, which is why the escort matters more in difficult seasons, not less.
Who benefits most, and how early to book
At BOM, the service is most valuable for international arrivals (immigration plus a big unfamiliar terminal), families with children or elderly members, business travellers heading straight to meetings, and anyone arriving during peak hours or the monsoon season.
Book at least 6 hours ahead for domestic and 12 hours ahead for international flights. For early-morning international departures from T2 — when counters and security are at their busiest — earlier booking helps the team assign a host who knows that shift's layout.
Last-minute plans are common in Mumbai. The operations team works 24/7 on +91 9599087959 and can often arrange a host with a few hours' notice, depending on terminal availability.
To book, choose Mumbai (BOM) on the booking page, select arrival or departure, and pick your package. Your confirmation includes host details ahead of travel day.
Ready to book your airport assistance?
Choose BOM on the booking page, pick arrival or departure, and get a transparent quote with your host details before travel day.
Book BOM Meet & Greet